Refund & Cancellation Policy

At Thirdeyevisions, we strive to provide a smooth and transparent shopping experience. Please review our Refund & Cancellation Policy carefully before placing your order.

1. Order Cancellation
  1. Orders can only be cancelled before dispatch. Once the product has been shipped, cancellations will not be accepted.
  2. To request cancellation, please email us at omtechfix@gmail.com
  3. Refunds for cancelled orders (before dispatch) will be processed to the original payment method within 7–10 working days.

2. Refund Policy

2.1 Refunds are applicable only in the following cases:

·        Product is Dead on Arrival (DOA) and reported within 7 days of billing.

·        Wrong product delivered (must be reported within 48 hours of delivery).

·        Product found to be defective and verified under warranty guidelines.

2.2 Refunds will not be issued in cases where:

·        Product is damaged due to mishandling or improper use.

·        Return request is raised without proper unboxing videography proof (as per our Terms & Conditions).

·        Product is ordered on a special/custom order basis.

·        Customer changes mind after receiving the product.

2.3 Approved refunds will be credited to the original mode of payment within 7–10 working days after product verification.


3. Return Guidelines
  1. 3.1 Products must be returned in unused condition, with all original packaging, accessories, and manuals intact.
  2. Unboxing Videography Requirement: Customers are required to record a clear unboxing video while receiving the product. This video is mandatory for any return, replacement, or refund request. Returns without such videography will not be accepted.
  3. Courier charges for returns (if applicable) are to be borne by the customer, except in cases of wrong or defective product delivery.

4. Contact Us

For refund or cancellation requests, please contact:

📧 omtechfix@gmail.com

🌐 www.thirdeyevisions.in

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